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The "Beaumark e-Top BM468" had one control-knob for its two stove-top surfaces. This one control would allow the user to operate either the large, the small, or both hobs on or off, with no possible adjustment of temperature.
I tried to use it. It wouldn't cook a decent meal. I did an experiment: How long would the largest hob take to boil water. It never did. (The landlord quickly replaced the unit, I should say, in fairness to him.)
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The saleslady in the shop was fair to me, and made sure that I knew that the data allocation was going to decrease at the end of the month, from 15 GB to 10. It would cost me nothing to find out what this allocation would be like in real use, and so I didn't hesitate.
Fifteen gigabytes is meagre.
The charge for exceeding the allocation was 5 euro-cents per megabyte. That's deeply expensive, in a way that many customers might not recognize.
Then I decided to find out if it was likely that an average "punter" would even know that their data allocation was going to decrease at the end of May 2010. The answer I found was basic: No.
"It's on our website," said one customer-service telephone-answering employee.
The information was not on the website neither on the home page nor on the broadband-services sales-page. So even assuming that a customer would have any reason to visit his or her ISP's website, where "the information is available," the information was not available.
When I asked if the company would be able to change the terms of the contract in this way at any time, an employee told me that yes but that I'd "be notified."
There's to-do lately that the speeds of data transfer are increasing in a way that should make us all happy and proud. (Ireland is a bit of a test-case country for mobile broadband, being as an island relatively isolated from radio-frequency clutter.)
But speed of data transfer is only going to increase the danger that customers are going to incur charges "out of bundle."
These charges, unforeseen by customers when signing the contracts, are clearly an important part of the business model of the ISP's.
The Irish people are not normally willing to complain. While well-able to "moan" to commiserate the Irish will generally be unlikely to raise any kind of a formal grievance if they can avoid it.
It's factored into the business culture....
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The "maintenance fee" at a bank a €12 quarterly charge that buys nothing....
A tin-opener that works once, never again....
A tin of varnish that doesn't open with a screwdriver blade....
The plastic bags at a greengrocer that pop open at the bottom when you put any produce into them....
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