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She had asked me to go downstairs and look at the modem for a number then I couldn't get off the phone, her talking on like a gibbering fool.
The thing is, she's not stupid. God, what's her name. I can't remember it. She remembered me, once we got talking today. She remembered because I live on the second floor. She had tried, at one point, to say, during our previous conversation, that I was too far from the router.
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The way she'd approached it was funny. She'd asked me "is [the wireless router] more than 30 metres away?" No, I said. "Is it more than 30 feet?" She was grasping. |
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Only one of them seems to know what to do. The odds are, it won't be him tomorrow, even though I've gotten a word of hono(u)r from two people (who have not spoken with each other) that it will be the same guy tomorrow. He said he wants to run a cable through the front bedroom. If he's coming tomorrow, he didn't call me today and if he's planning to get into that front room, he hasn't let me know about it.
And it's not my job.
I guess I shouldn't let it get to me. This is, in fact, at the basis of her job, I think to disuade people from asking for physical tech support. Much better they convince you that you don't have a problem with them that it must be you.
Or, more generally, "maybe it's just [ __ ]" (fill in the blank.) Any delay in service is money saved, and most people believe almost anything if it's repeated and spoken with authority.
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All she remembers is I was the one pissed off at her and getting impatient. She doesn't remember that she was the one trying to tell me it was the router -- and then if it wasn't that, that it was something else that it was not.
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In Irish English, as in all of European English, the "first floor" is the first one above the ground floor, and so on. In America, the ground floor is the "first floor," and so on upward.
Return to "third floor" ...
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